Performance Review Meetings / Key Performance Indicators

RDHS employ a process of self-regulation and will carry out analysis of the key performance indicators specified within each contract, for example:

• Date of visit
• Date report to proof reader
• Date report sent to the Client
• Number of visits carried on time
• Number of reports submitted on time
• Accuracy of reports – with feedback from the proof reader analysed

These KPIs are agreed with our Clients and reported as an agenda item at the Performance Review Meetings.