Training and Commitment Policy

RDHS Ltd Training Commitment

At RDHS Ltd, we are dedicated to providing an exceptional training service and ensuring that each interaction with us is positive, productive, and respectful. Our commitment to our customers is the foundation of our business, and we strive to exceed your expectations in every way.

Your rights
As a learner at RDHS Ltd, a NEBOSH Bronze Learning Partner you have certain rights. You have the right to:

High quality training and learner assessment
You can expect the highest standards of quality training and learner assessment from suitably qualified trainers/assessors, regardless of which training centre you have chosen.

Respect and Courtesy
We treat every customer with the utmost respect and courtesy, understanding that your time and satisfaction are valuable. RDHS Ltd prides itself and operates in line with the requirements of the Equality Act 2010.

Timely Responses
We pledge to respond to all inquiries and concerns promptly and efficiently, ensuring that your needs are addressed as quickly as possible.

Knowledgeable Assistance
Our trainers and assessors are well-trained and knowledgeable about our products and services, ready to provide accurate and helpful information.

Listening to Your Needs
We are here to listen. Your feedback is crucial to us, and we welcome your suggestions and comments to help us improve and better serve you.

Appeal decisions made
You have the right to appeal any decision made by the approved training centre which affects you. Please refer to RDHS Ltd Complaint Policy for further details.

Problem Resolution
We are committed to resolving any issues you may encounter in a fair, transparent, and timely manner, striving to turn any problem into a positive experience.

To enable us to do this for you, please follow these steps:
1. Contact the trainer/assessor
The first step if you have a complaint or appeal is to talk to your trainer/assessor, in private, if necessary, who will try to resolve the issue immediately, where possible.
2. Contact the training centre
If you are not satisfied with the outcome, the next step is to notify the training centre, which will have its own complaints and appeals procedures.
3. Contact NEBOSH
Only after giving the training centre the chance to deal with your complaint or appeal should you raise it with NEBOSH. Their Complaints Policy can be located on their website:
https://www.nebosh.org.uk/policies-and-procedures/complaints-procedure/

Alternatively, in line with our complaints policy you retain the right to contact the SQA Accreditation. Before escalating a complaint to SQA Accreditation it is recommended that you review the SQA – Complaints Handling Procedure.

Continuous Improvement
We continually seek to enhance our customer service practices through regular training, feedback, and the adoption of best practices.

Thank you for choosing RDHS Ltd. We value your business and are here to support you every step of the way.

Contact Us:

If you have any questions, concerns, or feedback, please do not hesitate to contact our customer service team at 07850030791 or hello@rdhs-ltd.co.uk. We look forward to assisting you.