RDHS provide ‘out of hours’ emergency support throughout all operational hours, bank holidays, weekends and holiday periods, with a clear ‘Lines of Communication’ protocol established which identifies the communication channels to follow during normal operations & emergency situations.
Initial communication is provided by each client’s lead Consultant who provides telephone response to initial emergency calls within 1 hour. RDHS use smartphone technology which means we will be able to retrieve emails as well as telephone calls whilst on the move.
RDHS liaise with each client in relation to attendance on-site during an emergency situation. This decision will be made in accordance with our clients Incident Management Protocol. RDHS aim to provide an on-site presence during an emergency within 4 hours.
For routine enquiries or queries please contact RDHS Ltd office on 01458 241661 or by filling out our online form here and we will get back to you as soon as possible.